Frequently Asked Questions
General
How can I apply to become part of your translator community?
We are always looking for new talents to join our teams and our collaboration starts here. Our vendor management team will get in touch with you as soon as we are looking to assemble a new translation team for one of our customers. Please provide us with as much information as possible about yourself (CV, work experience etc.) and your areas of expertise so we can quickly identify you as a perfect match.
Do I need to sign a contract before the start of our cooperation?
Will newly joined vendors receive any training material?
What customers will I be working for?
How do I inform EasyTranslate regarding issues with the platform?
How do I delete my profile?
Finance
What are the payment terms?
EasyTranslate has teamed up with Stripe, an external payment provider. Your funds are placed in a virtual wallet when you complete a task and are automatically paid out to your designated bank account 7 days after completion of an assignment. Note that usually the payment term for a large translation agency is the end of the current month +60 days and we are happy to have considerably shortened the waiting time for you!
Should I create an invoice to receive payment?
What payment methods are used?
Why do I pay a monthly fee of 7.5%?
Do I need to approve my payments in my account to receive payouts?
How do I check my payments?
How do I share my payment details?
Is it possible to accumulate payments?
Who has to pay taxes?
Projects
What is the project assigning process?
Our system uses AI that allows the platform to assign tasks to you according to your availability and productivity settings. By setting your availability in your account, you are communicating with us and your customers when you are free to take on new projects, and you will be automatically assigned tasks according to the information provided.
How do I share information about my availability?
Why am I not receiving new tasks?
Is it possible to negotiate the deadline?
How do I deliver a completed translation?
Is the use of Phrase mandatory and how do I access it?
Should I inform EasyTranslate if I am not interested in a particular task?
If I have a question about the project, who can I contact?
