Terms and conditions

Introduction

EasyTranslate A/S (“EasyTranslate”, “we” or “us”) is a Service Provider, facilitating all services pertaining to translations, available at www.easytranslate.com (hereinafter, the “Platform”). EasyTranslate offers an online community for Translation Service Professionals and Customers to facilitate translations from around the world. The Platform is designed to enable Translation Service Professionals to offer services relating to translations (“Translation Service Professional(s)”) and allowing businesses (“Customer(s)”) to have translation work carried out on their behalf. Whether you are a Translation Service Professional or a Customer (“User” or “you”), these user terms and conditions apply to all users of the Platform.

1. Acceptance of the user terms and conditions

When creating a new user or when you order a translation through our website and at the same time accept our Terms and conditions through a tick box in a flow or by logging in to, connecting to, accessing, or using the Platform, you acknowledge that you have read and understood the following user terms and conditions. When you create your own User on the Platform, you agree to be bound by the user terms and conditions and to comply with all applicable laws and regulations regarding your use of the Platform. In order to create a User on the Platform, you must possess the legal authority to enter these user terms and conditions and to form a binding agreement under any applicable law and own a valid credit card and a valid e-mail address. IF YOU DO NOT AGREE AND ACCEPT THESE USER TERMS AND CONDITIONS, PLEASE DO NOT LOG iN TO, CONNECT TO, ACCESS, OR USE THE PLATFORM AS A USER IN ANY MANNER.

2. What is EasyTranslate?

EasyTranslate is a Translation Management Software, where you can manage your translations and at the same time, EasyTranslate is also a translation facility concept, enabling and facilitating the translation of various files by Translation Service Professionals in a swift and cost-efficient manner. Through the Platform, EasyTranslate makes it possible for Translation Service Professionals to offer their translation services to Customers and for Customers to admit translation tasks on the Platform.

EasyTranslate wishes to give you the best experience while using the Platform. Therefore we facilitate, control, and guarantee the delivery of the Services to the Customers. We formally contract with the Customers. Our Translation Service Professionals are formally and legally sub-contractors that carry out their own businesses in their own name, at their own expense and at their own risks. Our Translation Service Professionals bear the financial risk associated with carrying on that business. EasyTranslate and the Translation Service Professionals are not in a subordinate relationship with each other, and the Translation Service Professionals thus act as independently acting third parties (freelancers) that deliver their Services to EasyTranslate. EasyTranslate formally delivers and guarantees the product delivery to the Customers.

EasyTranslate is the provider of the online platform and formally the supplier of the Services. The Users has the sole and ultimate responsibility regarding compliance with all laws, regulation (including without limitation the applicable tax regulations and Translation regulations) or any other duties relating to the Translation Services. EasyTranslate does not accept any liability for any loss, damage, cost, or expense that you may suffer or incur as a result of or in connection with facilitating the Services conducted by a Translation Service Professional. Nor will EasyTranslate accept any liability due to the nature or legality of the content of the documents.

While EasyTranslate provides the digital infrastructure – the Platform – EasyTranslate is able to vouch, endorse and guarantee the performance to fulfill the contract by the Customer and the Translation Service Professional. Any references to a Translation Service Professional being "certified" shall solely mean that EasyTranslate has verified the identity and that the Translation Service Professional and prima facie, has the capability to translate within the languages he/she is mandated for.

3. Use of the Translation Management Software.

Some of our services are billed on a subscription basis in addition to transaction fees pertaining to the Translation Service you require. The subscription fee will be billed in advance in accordance with the quote accepted. An invoice will be generated containing payment details and deadline. These invoices will be sent to an email of your choice and also added to your EasyTranslate account. You can cancel your EasyTranslate account at any time with 30 days termination notice (by the end of a Term). Each Term shall automatically renew for a subsequent period of the same length as the initial Term unless either party gives the other written notice of termination at least (30) days prior to expiration of the current term.

For all details pertaining subscriptions, please refer to .

For the purpose of testing our Translation Management Software, EasyTranslate offers Free trial terms. In Free trial term, you are a subject to limited access, but you are able to use Machine Translation. When using Machine Translation, we have to note that you are a subject to fair usage. It should only be used for testing purpose.

In order to enter and use the services provided by the Platform, you must register and create a User account (“User Account”). The registration is free of charge although access to the Platform might only be admitted via subscription in addition to transaction fees. [For all price information, please refer to .). Registration can be done by completing an online registration form available on the Platform. You will receive a confirmation e-mail when your User Account has been created. A User Account is a personal account, and it is not possible to have more than one active EasyTranslate User Account. All Users can book Translation Services, when their User Account has been activated. The registration is in accordance with the Regulation (EU) 2016/679 (General Data Protection Regulation). You can always find our Privacy Policy here.

When Customers search, enter and accept an order, they are entering into a contract directly with EasyTranslate. EasyTranslate is the contractual party to the contractual relationship with the Customer but delivers the product via subcontracting Translation Service Professionals.

You must provide accurate and complete information, when creating an Account on the Platform and you agree to not misrepresent your identity or your Account information. You agree to keep your Account information up to date and accurate. Otherwise, EasyTranslate will not be able to provide you with the Platform's services.

You may not assign or transfer your rights or delegate your duties under the Account including these user terms and conditions without the prior written consent of EasyTranslate. You must notify us immediately of any unauthorized use of your Account or any other breach of security. EasyTranslate are not liable for any loss or damage arising from any failure of yours to comply with these user terms and conditions.

If you wish to either change your Account information or password, or delete and remove your Account, you may do so by configuring the Platform's settings. Alternatively, you are always welcome to contact customer service at www.easytranslate.com. Your Account will be terminated within reasonable time following your request, and from that date of termination cf. section 23 you will no longer be able to access your Account.

Ordering Translation Services can only be done through the Platform and must be done by the Customer himself/herself.

4. Translation Services

All types of translation tasks may prima facie be delivered to EasyTranslate with the aim of using its Translation Services subject to local law, in addition to these terms & conditions. EasyTranslate reserves the right to reject a translation task on discretionary basis.

5. User Restrictions

There are certain conducts that are strictly prohibited on EasyTranslate's Platform. We recommend that you as a Customer read the following restrictions carefully. Failure to comply with the provisions set forth herein may result in the termination of your access to the Platform and may also expose you to civil and/or criminal liability.

You may not, whether you act alone or on behalf of others; (a) use EasyTranslate's Platform for any illegal, unlawful, or unauthorized purposes; (b) allow access to your Account to anyone other than yourself. You accept full responsibility for any unauthorized use of the Platform on your behalf; (c) interfere with or disrupt the operation of EasyTranslate's Platform; (d) falsely state or otherwise misrepresent your affiliation with any person or entity, or express or imply that EasyTranslate endorses you, your Platform, your business or any statement you make; (e) bypass any measures we may use for Translation Services or restrict access to EasyTranslate's Platform; (f) transmit or otherwise make available in connection with the Platform any virus, worm, Trojan Horse, time bomb, web bug, spyware, or any other computer code, file, or programme that may or is intended to damage the operation of any hardware, software, or telecommunications equipment, or any other actually or potentially harmful, disruptive, or invasive code or component; (g) transmit or otherwise make available in connection with the Platform any documents that are in breach with local law, including intellectual property rights, tax fraud, illegal arms dealing, explosive items and substances, narcotics and euphoric substances or anti money laundering; documents or information that are illegal to possess according to local law; and/or (h) infringe and/or violate any of the User terms and conditions.

6. Delay of delivery

Delivery etc.

EasyTranslate shall, as far as possible, comply with agreed delivery deadlines, subject to cases where EasyTranslate awaits input/material from the Customer. If no timetable has been agreed, the assignment shall be performed at the rate which, in addition, is considered reasonable by the scope of the assignment.

For products where the service is to be delivered within a certain time interval or at a certain date, the time interval is counted only from the time EasyTranslate has received the document in the correct and final format.

7. Deposit

In connection with ordering Translation Services, EasyTranslate can request a prepayment or freeze a deposit in your account equal to one or more [order(s)]. EasyTranslate can offset any due amount in the deposited funds.

8. Orders and billing arrangements

As a registered User you are welcome to make an online order with Translation Service Professionals offering Translation Services via the Platform (“Order”). A User may pay for the Order by using the online payment system (described below). As part of the Order process, the User will be asked to fill in some details with respect to his/her Order (“Order Information”). The Order Information you have filled in will be delivered automatically to your respective Translation Service Professional. Please note that it is your obligation and responsibility to inform your Translation Service Professional, in each Order you make through the Platform, about your translation task. Hence, any specific vocabulary, lingo expressions that you want applied in the Translation Services should be mentioned in the Order Information. The Customer is fully responsible for the information provided with the task, and this is to be exhaustive and sufficiently described. In the event that the Order Information is inaccurate to the effect that the Translation Service Professional cannot fit the requirements for the translation, the Translation Service Professional may cancel the Translation Services or complete the Translation Services to his/hers best ability.

Once the Customer’s Order is confirmed by the Translation Service Professional, you will automatically receive an order confirmation (“Order Confirmation”). The price indicated on the Platform for the Translation Services reflects the full order amount ("Order Amount"). The Order Amount consists of a fee to the Translation Service Professional for the Translation Services and a fee to EasyTranslate for offering access to the Platform, facilitating the Translation Services. Once you receive the Order Confirmation on your Account, you will be charged for the Order Amount for the Translation Services you have booked. The Order Amount will be paid through a payment gateway (Stripe, cf. below).

If the Customer makes changes or additions to a task after an agreement has been entered, and if these changes and/or additions are not limited in scope, EasyTranslate reserves the right to change the time of delivery and/or the fee in relation to the changed nature of the task. EasyTranslate shall unilaterally decide if a change and/or addition is limited in scope or not. Before the changed task is started, EasyTranslate shall obtain the Customer's confirmation of the changed terms.

If the Customer cancels a task after the task has been accepted by EasyTranslate or the Translation Service Professional, the Customer shall pay the entire agreed fee unless otherwise agreed with EasyTranslate. EasyTranslate shall deliver all work, which has already been performed, to the Customer.

9. Fees and Payments

Payments will be processed via our payment service provider, [Stripe Payments UK Limited] (“Stripe”). Stripe's payment system enables you to send payments securely online using a variety of payment methods, ie. Credit Cards such as Visa card, MasterCard or American Express and SEPA transfers. Please note that EasyTranslate does not control and is not affiliated with Stripe. Stripe is an independent contractor and has no employment or agency relationship with EasyTranslate. EasyTranslate is not responsible in any way for the actions or performance (or lack thereof) of Stripe. The use of Stripe's payment system is at your own risk. It is your responsibility to abide by all the terms specified by Stripe in their terms of use and privacy policies. You acknowledge that you are fully assuming the risks of conducting any transactions via Stripe's payment system.

In the event, that the Customer is unable to pay by credit card, EasyTranslate can bill the customer by invoice. EasyTranslate provides standard payment terms of fourteen days on all customer invoices.

If payment for any invoice is not received on or before the due date stated on the invoice, then the Customer is liable to pay late fees and interest, as issued by EasyTranslate’s third-party collections company. Once fees and interest are issued by the third-party collections company, the Customer is obliged to pay these fees to EasyTranslate, as EasyTranslate is being charged these fees by the third-party collections company and is unable to reverse them.

EasyTranslate will post prices excluding VAT for Translation Services offered on the Platform, and as such may be subject to taxation, as required or ordered by the applicable tax law in the country in which respective Translation Service Professionals reside. Translation Service Professionals are solely responsible to comply with the applicable tax law and pay any taxes including VAT, surcharges, sales taxes, goods and services taxes, and other similar municipal, state and federal indirect or other withholding and personal or corporate income taxes imposed and levied in connection with Orders made of their respective Translation Services via EasyTranslate's Platform. Translation Service Professionals represent and warrant that they will pay such taxes in time and in compliance with the applicable tax law. Failing to pay such taxes as mentioned above or failing to comply with any provisions specified in the applicable tax law may prevent such Translation Service Professionals from continuing to offer their Translation Services on EasyTranslate's Platform and EasyTranslate reserves the right to terminate the Translation Service Professional's Account.

Users represent and warrant that they will pay all fees and taxes incurred with the Order in a timely manner. Failing to settle your payments in connection with an Order of the Translation Services may prevent you from executing your Order with EasyTranslate's Platform. EasyTranslate reserves the right to terminate your Account if you do not comply with the payment conditions.

Payment information is not stored by EasyTranslate and cannot be read by EasyTranslate or the Translation Service Professional. If the customer wishes to change the payment details, the customer needs to use any new payment details for any future payments from the Platform.

The customer receives a receipt for each transaction made.

The estimated amount showed when making an order of Translation Services, is based on the customers filled in information.

10. Cancellation of an order

Customers cannot cancel a confirmed Order. Unless extenuating circumstances exist, any portion of the Total Fees due to the Translation Service Professional under the applicable cancellation policy will be remitted to the Translation Service Professional by EasyTranslate pursuant to the payments terms.

If the Customer makes an Order and EasyTranslate or the Translation Service Professional need to verify the task with the customer for one reason or another, the Customer accepts that Translation Services will not commence until such verification is in place.

11. Privacy Policy

EasyTranslate respects your privacy and is committed to protect the information you share with us. Our policy and the type of information we collect are described in our . To access and use the Platform you must first read and agree to EasyTranslate's .

12. Confidentiality

EasyTranslate treats all information and tasks received from the Customer as confidential and enjoins its subcontractors the same obligation to confidence.

The Customer acknowledges and agrees that (i) confidential information about EasyTranslate disclosed to the Customer in question in the delivery of a product or service is to be considered as EasyTranslate's property and (ii) to keep such information confidential and not to disclose to any third parties, except in so far as confidential information is to be disclosed under applicable law, provided that the Customer in question (a) informs, as far as possible, EasyTranslate in writing about the information to be disclosed and the circumstances in which the disclosure is alleged to be necessary so that as early as possible before such disclosure must be made, and (b) take all reasonable precautions to avoid and limit the disclosure.

EasyTranslate is entitled to loyally and as a part of EasyTranslate’s general marketing activities (e.g. by using your logo etc.) refer to the fact that the Customer is a customer of EasyTranslate as well as to use the delivery for marketing purposes without paying any fees to the Customer.

13. Intellectual Property Rights

The Platform and the content of the Platform and any and all intellectual property rights pertaining thereto, including, but not limited to, inventions, trademarks, trade names, service marks, copyrightable materials and patents, whether or not registered or capable of being registered (collectively “Intellectual Property”) are owned by and/or licensed to EasyTranslate.

To the extent you may choose to provide any feedback, comments or suggestions ("Feedback") to EasyTranslate, EasyTranslate reserves an exclusive, royalty-free and irrevocable right to incorporate the Feedback into any of EasyTranslate's current or future products, technologies or services without your prior approval. All Feedback shall be deemed to be non-confidential. EasyTranslate also reserves the right to use any Feedback as marketing/promotional material without your prior approval.

14. Trademarks and Trade names

”EasyTranslate” and any and all marks and logos and all other proprietary identifiers used by EasyTranslate in connection with the Platform are all trademarks and/or trade names of EasyTranslate, wether or not registred. All other trademarks, service marks, trade names and logos which may appear on the Platform belong to their respective owners. No right, license, or interest to EasyTranslate’s trademarks and/or to any third party marks is granted hereunder, and therefore you will avoid using any of those marks.

15. Linking to EasyTranslate's Platform and links to third party platforms

We welcome links to any page on our Platform. You are free to establish a hypertext link to the Platform as long as the link does not state or imply any connection or approval of your platform, products and/or services by EasyTranslate. You may not link to our Platform from a platform that you do not own or have permission to use.

Certain links provided on our Platform permit our users to leave EasyTranslate's Platform and enter non-EasyTranslate platforms or services. Those linked platforms and services are provided solely as a convenience to you. These linked Platforms and services are not under the control of EasyTranslate and EasyTranslate is not responsible for the availability of such external Platforms or services and does not endorse and is not responsible or liable for any content advertising, products or other information on or available from such linked Platforms and services or any link contained in linked Platforms or service. Your access to, use of and reliance upon any such platforms, services and content and your dealings with such third parties are at your sole risk and expense. EasyTranslate reserves the right to terminate any link at any time. You further acknowledge and agree that EasyTranslate shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused, by or in connection with use of or reliance on any services, content, products or other materials available on or through such linked platforms or resources.

16. Availability

The platform's availability and functionality depend on various factors, such as communication networks, software, hardware and EasyTranslate's service providers and contractors. EasyTranslate does not warrant or guarantee that the Platform will always operate without disruption or interruption, or that it will be immune from unauthorized access or error-free.

17. Changes to the Platform

EasyTranslate reserves the right to modify, amend, correct, improve, make any other changes to, or discontinue, temporarily or permanently, this Platform without notice at any time. You agree and accept that EasyTranslate shall not be liable to you or to any third party for any modification, suspension, or discontinuance of this Platform or the content included therein.

18. Disclaimer

EasyTranslate is solely a provider of Translation Services that is offered via the Platform.

EasyTranslate will not be liable for any direct or indirect damage a misleading translation may cause. Furthermore,

EasyTranslate accepts no liability as a result of the nature or legality of the contents of the translations.

EasyTranslate is not responsible for any financial loss incurred by the Customer or any other person, including property as a result of or in connection with the use of the Platform, cf. sections 17 and 18.

EasyTranslate is responsible for the performance of the agreement. This means that all claims and complaints regarding your translation must be directed to Us, for example as a result of delays, cancellations, bankruptcy, theft and damage, as well as compliance with national laws, public regulations (including, without limitation to the applicable tax rules and Translation rules) or other rules related to the Translation Services, etc.

Thus, EasyTranslate does not warrant that the Platform is or will be secure, timely, accurate, complete, uninterrupted, without errors, or free of viruses, defects or other harmful components or other programme limitations. EasyTranslate hereby disclaims all warranties and conditions regarding the use of the Platform, including but not limited to the availability, reliability, or the quality of the Platform. EasyTranslate is not responsible for any error, fault or mistake related to any content and information displayed within the Platform.

EasyTranslate makes no warranty or assurance to you with respect to the existence, scope and compliance as required by any applicable law with respect to such Translation Services. EasyTranslate is not responsible and has no liability for any product or service provided by any person or entity other than EasyTranslate. EasyTranslate bears no responsibility for any engagement with third party service providers or any service and/or content supplied by a third party.

Translation Service Professionals are independent contractors and are not to be considered employees, agents, partners or joint ventures of EasyTranslate. Translation Service Professionals shall not bind nor attempt to bind EasyTranslate to any contract.

19. Limitation of Liability

To the maximum extent legally permissible, EasyTranslate is not liable for any damages, hereunder but not limited to, direct, indirect, punitive, incidental or consequential damages of any kind (including without limitation to loss of goodwill, profits or data) resulting from or arising out of or relating to the Platform, EasyTranslate services and/or your participation in any Translation Services.

20. Force Majeure

In no event shall EasyTranslate be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, force majeure (“greater forces”), directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services; it being understood that EasyTranslate shall use reasonable efforts which are consistent with accepted practices in the translation industry to resume performance as soon as practicable under the circumstances.

21. Indemnification

You agree to defend, indemnify and hold harmless EasyTranslate from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses arising from: (i) your use of EasyTranslate's Platform; (ii) your violation of any term of these User terms and conditions; (iii) your violation of any third party rights, including without limitation to any intellectual property rights or privacy right of such third party in connection with your use of the Platform; and/or (iv) any damage of any sort, whether direct, indirect, special or consequential, you may cause to any third party with relation to your use of the Platform.

22. Amendments to the User terms and conditions

EasyTranslate reserves the right to change the User terms and conditions from time to time, so please re-visit this page frequently. In case of any material change, we will make reasonable efforts to post a clear notice on the Platform and/or will send you an e-mail (to the extent that you provided us with an e-mail address) regarding such change. In the event, that the User terms and conditions must be amended to comply with any legal requirements, the amendments may take effect immediately, or as required by the law and without any prior notice.

23. Termination

You can cancel your EasyTranslate account at any time. If you have chosen a subscription, please note that there is a 30 days’ termination notice (by the end of term).

Each Term shall automatically renew for a subsequent period of the same length as the initial Term unless either party gives the other written notice of termination at least (30) days prior to expiration of the current term.

EasyTranslate may terminate your subscription with 30 days’ notice (by the end of the month).

EasyTranslate reserves the right to block your access to the Platform and/or temporarily or permanently limit your access to the Platform, at its sole discretion, in addition to any other remedies that may be available to EasyTranslate under any applicable law. Such actions by EasyTranslate may be taken, for example, if EasyTranslate deems that you have breached the User terms and conditions in any manner. Additionally, EasyTranslate may at any times, at its sole discretion, cease the operation of the Platform or any part thereof, temporarily, or permanently, without giving any prior notice. You agree and acknowledge that EasyTranslate does not assume any responsibility with respect to, or in connection with the termination of the Platform' operation and loss of any data. The provisions of these User terms and conditions survives the termination of these User terms and conditions.

24. Advertisements

EasyTranslate may accept advertisements from third parties. Please be aware that EasyTranslate makes no warranties or representations concerning such advertisements, when EasyTranslate has control over such advertisements. Any and all information contained in such advertisements belongs solely to the advertisers. EasyTranslate will not be liable for any damage or loss incurred to you as a result of or in connection with such advertisements.

25. Law and jurisdiction

The User terms and conditions is governed by and shall be construed in accordance with Danish law. Any dispute arising out of or related to your use of EasyTranslate's Platform and/or services shall be settled by the City Court of Copenhagen (in Danish: Københavns Byret) in accordance with Danish law.

Should any provision of these User terms and conditions be held by a court of competent jurisdiction to be illegal, invalid, or unenforceable, such provision may be modified by such court in compliance with the law giving effect to the intent of the parties and enforced as modified. All other terms and conditions of these User terms and conditions shall remain in full force and effect and shall be construed in accordance with the modified provision.

EasyTranslate reserves the right to assign or transfer the rights under these User terms and conditions without restriction or notification.

26. For information, questions, or notification of errors, please contact:

If you have any questions regarding the User terms and conditions, you are always welcome to contact customer service via and we will make an effort to reply within a reasonable time.

27. Information on complaints

Customers who are not satisfied with EasyTranslate's services are always welcome to contact customer service at www.easytranslate.com. The complaint shall contain a detailed explanation of the discontent. EasyTranslate will revert to the Customer within reasonable time.

If EasyTranslate considers a complaint to be justified, EasyTranslate will as far as possible meet the complaint and change the service provided.

Upon proper correction and/or replacement, the Customer cannot make claim for other remedies because of default. Proportionate reduction in prices is only granted in case of material defects which EasyTranslate has chosen not to correct and/or replace.

Submission of a complaint shall under no circumstances exempt the Customer for his/her payment obligation.

Last updated 9. April 2021